The challenge
Meridian's patients relied on phone calls and a patchwork of clinic-specific tools to book appointments and view results, driving up front-desk workload and patient no-shows.
The solution
We designed and built a unified patient portal with self-service scheduling, secure provider messaging, and real-time lab result delivery, integrated with Meridian's existing clinical systems via FHIR.
The results
- 38% reduction in front-desk scheduling calls
- 22% drop in missed appointments
- 12 clinics migrated within one quarter
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