AI Agent
A WhatsApp AI agent that answers your customers, takes bookings and orders, and knows when to hand over to your team.
AI Agent replies to your customers on WhatsApp day and night, using your own services, prices, FAQs and opening hours. It books appointments, takes orders, captures leads and callback requests, and passes tricky chats to a real person.
What is AI Agent?
Most customers message you on WhatsApp first, and a lot of those messages arrive after hours or while your team is busy with someone in front of them. Every slow reply is a booking or an order that might go somewhere else. AI Agent by Creative InTek is a WhatsApp AI assistant that answers those messages straight away, in your business's own voice, using only what you have taught it.
Setting it up feels like filling in a profile, not writing code. Add your business details, opening hours and holidays, your services and products with prices, your FAQs and your policies. Then choose exactly what the AI is allowed to do: answer questions, take bookings, reschedule or cancel them, take delivery or pickup orders, collect leads or arrange a callback. If something isn't in your knowledge or isn't switched on, the AI says so politely instead of guessing.
When a customer needs a real person, complains, or asks something the AI can't answer, it hands the chat to your team, alerts you, and stays quiet on that conversation until you resume it. Every conversation, booking, order, lead and callback is kept in one dashboard. AI Agent is built on the same platform as CareTrack and works for clinics, salons, restaurants, real estate agencies, shops and service businesses, on its own or alongside CareTrack.
Built for the way you work
AI Agent adapts to how your business actually runs.
Clinics & Healthcare
Answer questions about treatments and prices, and book appointments into real free slots, even at midnight.
Salons & Spas
Let clients check services and prices and book their next appointment without calling the front desk.
Restaurants & Cafés
Share the menu and prices, answer opening-hours questions and take delivery or pickup orders on WhatsApp.
Real Estate
Capture buyer and tenant enquiries with their budget and requirements, and arrange callbacks for your agents.
Online Stores & Retail
Answer product, price and delivery questions instantly and turn chats into orders.
Hotels & Travel
Handle questions about rooms, packages, policies and availability around the clock.
Gyms & Fitness Studios
Explain memberships and classes, and book trial sessions or consultations straight from WhatsApp.
Professional & Home Services
Qualify enquiries for consultants, law firms, repair and home services, then hand warm leads to your team.
Everything you need from AI Agent, in one place
Works on Your WhatsApp Number
The agent replies from your business's own WhatsApp number, so customers simply chat the way they already do.
Instant Replies, Day and Night
Customers get an answer in seconds, at any hour, and the AI matches the language they write in by default.
Trained on Your Business Profile
Business details, address, Google Maps link, opening hours, breaks, holidays and special closures all shape its answers.
Services, Products & Prices
Add your catalogue with prices and categories, and the AI quotes it accurately when customers ask.
FAQs and Policies, Word for Word
Common questions are answered exactly as you wrote them. Fields you leave blank are treated as unknown, never guessed.
Bookings, Reschedules & Cancellations
The AI offers real free slots based on your hours, buffers, notice period and booking window, and customers can move or cancel their own booking.
Delivery & Pickup Orders
Customers can order from your catalogue in the chat, and each order lands in your dashboard for your team.
Lead Capture
Interested customers and their requirements are saved as leads, so no enquiry gets lost in a chat thread.
Callback Requests
When a call works better, the AI books a callback and adds it to your team's list.
Human Handover
If a customer asks for a person, complains or needs something the AI can't do, it hands the chat to your team and stays quiet until you click Resume AI.
Team Alerts on WhatsApp
Your staff get WhatsApp notifications about new activity and chats that need a human, so nothing waits too long.
A Persona You Control
Set the assistant's name, tone, greeting and special instructions. Your preferences can never override the platform's safety rules.
Understands Voice Notes
Where enabled, customer voice notes are transcribed so people who prefer to speak still get a proper answer.
Every Chat on Record
See conversations, answers, bookings, callbacks and escalations in one dashboard, and filter the chats that need a human.
The AI Agent workflow, start to finish
One continuous flow — no swivel-chairing between disconnected tools.
Connect WhatsApp
Link your business's WhatsApp number once from the AI Agent dashboard.
Teach it your business
Add your profile, opening hours, services and products, prices, FAQs and policies.
Choose what it may do
Switch on the capabilities you want: bookings, orders, leads, callbacks and human handover.
Customers chat, the AI replies
Customers message you on WhatsApp and get instant, accurate answers in their own language.
Hands over when needed
Complaints, special requests and anything outside its knowledge go to your team with an alert.
Review everything
Bookings, orders, leads, callbacks and full conversations are all saved in your dashboard.
Less busywork, happier customers
Never miss a message
Late-night and weekend enquiries get an answer instead of waiting until Monday.
More bookings and orders
Customers who get a fast, clear answer are far more likely to book or buy before they look elsewhere.
Less pressure on your team
Routine questions are handled for you, so staff can focus on the customers in front of them.
Stays on script
It only answers from what you've taught it and only does what you've switched on. Everything else is politely declined.
No apps or forms
Customers stay in WhatsApp, the app they already use every day.
Live in an afternoon
Fill in your profile, catalogue and FAQs, choose its capabilities and switch it on. No coding needed.
A real person when it matters
Complaints and tricky questions go straight to your team instead of getting a robotic answer.
Works on its own or with CareTrack
Use AI Agent as a standalone product, or alongside CareTrack on the same platform.
AI Agent is built on modern, reliable technology
Chosen for the problem at hand — not for a resume line.
Built with security as a foundation, not an afterthought
What's listed here reflects what's actually implemented today.
Only what you allow
A capability works only when you switch it on and it's included in your plan. Everything else is declined.
No guessing
Blank fields are treated as not provided, so the AI never invents prices, policies or opening hours.
Your data stays yours
Each business's catalogue, conversations and customer details are kept separate from every other account.
Secure staff access
Your team signs in with hashed passwords, signed access tokens and role-based permissions.
Encrypted connections
All traffic between your dashboard and the platform travels over HTTPS.
Daily off-site backups
The platform database is backed up automatically every day to separate cloud storage.
Questions about AI Agent
AI Agent is a WhatsApp AI assistant by Creative InTek. It answers your customers using your own business information, takes bookings and orders, captures leads and callback requests, and hands chats to your team when a person is needed.
Yes. You link your business's WhatsApp number once, and the AI replies from that number. Customers simply message you the way they already do.
It doesn't guess. If the information isn't in your profile, catalogue or FAQs, it says so politely and, if you've enabled them, offers a callback or hands the chat to your team.
Yes. With bookings switched on it offers real free slots based on your hours and booking rules, and can reschedule or cancel a customer's own booking. With orders switched on it takes delivery or pickup orders from your catalogue.
By default it replies in the same language the customer writes in. You can also set a fixed reply language in the settings.
Yes. When a chat needs a person, the AI hands it over, alerts your team and stays silent on that chat until someone clicks Resume AI.
No. AI Agent is sold as a separate product. It's built on the same platform as CareTrack, so clinics that already use CareTrack can run both together.
Pricing depends on your business and the capabilities you need. Book a free demo and we'll show you AI Agent working with your own services and recommend a plan.
Put an AI agent on your WhatsApp
Book a free demo and we'll set up AI Agent with your own services, prices and FAQs, so you can see it answer real customer questions.