AI Feedback & Reviews
Turn happy patients and customers into Google reviews, and hear about problems privately before they go public.
Put a QR code at your front desk. Customers rate their visit in seconds, pick from AI-assisted review suggestions, and happy ones post to Google in two taps. Lower ratings come straight to you, so you can put things right.
What is AI Feedback & Reviews?
Happy patients and customers rarely leave a review. They mean to, but by the time they get home the moment has passed. Unhappy ones, on the other hand, usually find the time. AI Feedback & Reviews by Creative InTek closes that gap by asking for feedback at the right moment, while the visit is still fresh, and making it effortless to share.
You place a QR code wherever people wait or pay. Scanning it opens a simple page on their phone, with no app and no login. They tap a star rating, and the page offers ready-made review lines that match your type of business and the rating they chose. They add the ones that fit, change any word they like, copy the finished review and continue to your Google listing to post it themselves. The platform never posts anything on their behalf.
You decide which ratings are offered the Google step. Lower ratings are still recorded in full, but they come to your team instead, so you can follow up and fix the issue. A dashboard shows total feedback, QR scans, your average rating, Google review clicks and which QR code placement works best. It's part of the CareTrack platform, and it's also available on its own.
Built for the way you work
AI Feedback & Reviews adapts to how your business actually runs.
Clinics & Medical Practices
Collect feedback after every consultation and help satisfied patients share their experience on Google.
Dental Clinics
Turn a smooth check-up or treatment into a review while the patient is still at the front desk.
Aesthetic & Dermatology Clinics
Build trust for treatments people research carefully, with genuine reviews from real clients.
Hospitals & OPDs
Give each department or reception its own QR code and see where patient experience is strongest.
Labs & Diagnostic Centres
Ask for feedback at sample collection or report pickup, when the experience is fresh.
Physiotherapy Centres
Let patients rate their sessions and share progress stories on your Google listing.
Pharmacies & Optical Stores
Place a code at the counter and turn quick, friendly service into steady new reviews.
Veterinary Clinics, Wellness & Spas
Collect ratings from pet owners and spa guests, with suggestions written for your kind of business.
Everything you need from AI Feedback & Reviews, in one place
QR Codes for Every Spot
Create a code for each desk, room or branch, and download a ready-to-print poster or a plain PNG. Each code tracks its own scans and feedback.
No App, No Login
Scanning opens a fast mobile page in the phone's browser, so leaving feedback takes less than a minute.
AI-Assisted Review Suggestions
After picking a rating, customers see ready-made review lines for your business type and that rating, offered one at a time.
Every Word Is Theirs
Chosen lines build the review, and customers can edit or rewrite anything before sharing it.
Two Taps to Google
Copy review, then Continue to Google opens your listing. The customer pastes and posts it themselves.
Low Ratings Stay Private
Ratings below your threshold get no Google step. The feedback goes to your team so you can respond.
Your Own Star Threshold
Choose the rating from which the Google step is offered, for example four stars and above.
Separate Links per Branch
Branches with their own Google listing can use their own review link on their QR codes.
Your Wording, Your Suggestions
Customise the headline, sub-heading and thank-you message, and add your own review lines for each star rating.
Every Response Recorded
See every review written on the page, with its rating, QR code and whether it was copied or continued to Google.
Feedback Dashboard
Track total feedback, QR scans, average rating, Google review clicks, trends over time and rating spread.
One Switch to Pause
Take every QR code offline at once without deleting anything, and switch them back on whenever you're ready.
The AI Feedback & Reviews workflow, start to finish
One continuous flow — no swivel-chairing between disconnected tools.
Add your Google link
Paste your Google review link, choose your business type and set the star threshold for the Google step.
Print your QR codes
Create one code for each place people wait or pay, and print the ready-made poster.
Customers scan and rate
The feedback page opens instantly on their phone. They tap a star rating, with no app or account.
They build their review
AI-assisted suggestions help them write it, and every word can still be changed.
Google or private
Ratings at or above your threshold are offered the Google step. Lower ratings go privately to your team.
Track the results
Responses and the dashboard show ratings, scans, Google clicks and the best-performing QR codes.
Less busywork, happier customers
More Google reviews
Asking at the right moment, with the hard part done for them, turns more happy visits into public reviews.
Under a minute to leave feedback
Scan, tap a rating, pick a couple of lines and it's done.
Problems reach you first
Lower ratings come to your team privately, giving you the chance to make things right.
No awkward asking
Staff simply point to the QR code instead of chasing people for reviews.
Know what's working
Per-code stats show which desk, room or branch brings in the most feedback.
Real insight into experience
Average ratings and trends show how your service feels to the people who use it.
Set up in minutes
Paste your Google review link, print a QR code and you're collecting feedback the same day.
Standalone or with CareTrack
Use it on its own, or alongside CareTrack on the same platform.
AI Feedback & Reviews is built on modern, reliable technology
Chosen for the problem at hand — not for a resume line.
Built with security as a foundation, not an afterthought
What's listed here reflects what's actually implemented today.
Never posts for anyone
Customers copy their own review and post it on Google themselves. The platform never posts on their behalf.
No customer accounts
People leave feedback without signing up or logging in.
Private feedback stays private
Feedback below your threshold is only visible to your team inside the dashboard.
Secure staff access
Your team signs in with hashed passwords, signed access tokens and role-based permissions.
Encrypted connections
The feedback page and dashboard are served over HTTPS.
Daily off-site backups
The platform database is backed up automatically every day to separate cloud storage.
Questions about AI Feedback & Reviews
It's a feedback and Google review tool by Creative InTek. Customers scan a QR code, rate their visit, build a review with AI-assisted suggestions and, if they're happy, post it to your Google listing in two taps.
No. Scanning the QR code opens a mobile web page straight away. There's no app to download and no account to create.
No. Customers copy their own review and post it on Google themselves. The platform never posts on anyone's behalf, and every word stays editable.
Ratings below the threshold you choose are not offered the Google step. They're recorded in full and go privately to your team, so you can follow up.
They're ready-made lines matched to your type of business and the star rating the customer picked. You can also add your own suggestions for each rating.
Yes. Each QR code can use its own Google review link, which is useful when branches have separate listings.
No. AI Feedback & Reviews is sold as a separate product. It's built on the CareTrack platform, so CareTrack customers can use both together.
Pricing depends on how many locations and QR codes you need. Book a free demo and we'll set it up with your own Google link and recommend a plan.
Start collecting better reviews this week
Book a free demo and we'll set up your feedback page with your own Google link and a QR code you can print the same day.